J & A Wares

Shipping & Returns

Shipping Information

We will ship anywhere in the world using the lovely US postal service. We ship USPS first class for our keychains which takes 2-5 days domestically and 5-21 days internationally to get to its final destination. All mugs are shipped via USPS priority mail and will take 2-3 days domestically to reach you. All domestic packages come with delivery confirmation. When your package is mailed out, we will send you an email with the tracking number. International packages do not come with tracking information unless it is requested and purchased before shipment as it is an additional charge.

NOTE: We send your package to your etsy address!

It doesn't happen often but once or twice a year a package goes missing. Please contact us if your package doesn't arrive within a reasonable amount of time. Once the suggested USPS time frame has passed (14 days for the US & 28 days for international) either a refund or a new package will be sent out (at our discretion).
If a package goes missing or is returned to us for an incorrect shipping address, we will refund the mug purchase price but not the shipping cost.

DUE TO THE HOLIDAY RUSH: ALL DOMESTIC ORDERS PLACED AFTER DECEMBER 10th WILL NOT ARRIVE IN TIME FOR CHRISTMAS. INTERNATIONAL CHRISTMAS SHIPPING DEADLINE HAS ALREADY PASSED. All items are packaged with love and put in the post within three to five business days (unless stated otherwise). Please let us know if you would like for us to include a small card for the recipient.

If you would like insurance, please contact us regarding pricing. This is not included in the regular shipping fee.

All non-US customers please note that all duties , taxes & customs fees assessed by your friendly customs agent are not our responsibility. Please be aware of the laws and fees associated with shopping abroad that your country deems applicable.

Refunds & Exchanges

Having our customers thrilled with their purchase is our number one goal. If you for any reason are not completely satisfied with an item, please contact us to discuss the situation within three days of receipt. We am more than willing to return/exchange the item in it is unused and in it’s original condition. When refunds are issued, they are minus the S&H cost.

If something arrives to you broken or breaks suddenly, simple repairs and replacements can be made easily, but you will need to pay shipping to return the item to us and we will pay shipping to return it to you after any repairs. Please contact us before sending me back an item, so we can keep our eyes peeled for it.

Please know that there are no returns on custom orders. We try our hardest to make sure you know exactly what you are getting beforehand, so we expect that you are happy upon receipt of item. If there is an error on our part though, we will do our best to make it right with you.